WHO ARE WE?
Newmilns Snow and Sports Complex is a dynamic and evolving organisation dedicated to changing people’s lives. We help people develop confidence, motivation and employment skills through snow sports. We work with children and adults, schools and youth groups. The most direct benefit of our work is delivered to disadvantaged or hard to reach groups. To achieve this we offer recreational skiing and snowboarding as well as children’s parties.
We need your help to deliver snow sports and develop opportunities for individuals by providing a great learning experience to our guests.
This is a new role in a unique environment and will suit a candidate with specialist sales and marketing skills, who is self-motivated and willing to get stuck in and support a small team to deliver an excellent service.
Reporting to the Business Development Manager, your main role will be as the first point of contact for customers via phone and social media platforms and will enjoy working to targets; converting inbound calls and enquiries to paid activity bookings. You will schedule customer activities to achieve maximum slope capacity whilst also understanding and taking account of our product range, seasonal fluctuations, staffing levels etc.
You will also be responsible for updating Facebook with events, activities, promotions etc and responding to Facebook enquiries. You will support business development activities and projects as required.
Working in a small team, you will be required to support other staff to ensure that the business always delivers an excellent customer experience. This will include meeting and greeting customers on arrival, confirming activities booked, their duration, location, safety requirements and taking full payment for activities and introducing customers to their instructor or party host and issuing any equipment if required.
You should identify with the company’s mission and be able to produce work that emulates this.
SKILLS & QUALIFICATIONS
A proven track record within inbound sales is essential as is the ability to work to tight deadlines and plan and organize a varied workload to achieve targets.
To undertake this role you must be qualified at HND level or above and be able to use data and information from various sources to develop solutions, which for this role will be maximizing the scheduling of customer bookings. You must thrive on meticulous planning and scheduling with excellent attention to detail.
It is essential that you have excellent IT skills and an in-depth knowledge of Microsoft Office applications and Apple equivalents as well as social media platforms. In particular, you should be confident with excel spreadsheets, google calendars and be able to research and gather data and information from various sources on line to produce reports.
You must be confident with general administration with meticulous attention to detail.
Whilst not essential, an understanding of snow sports would be very helpful to accurately match customer enquiries with the correct product.
Self-starters and quick learners who enjoy the challenge of a busy evolving environment will enjoy this role.
We ask that you are focused and self-motivated, able to understand detailed information to identify improvements and develop solutions. You must have excellent customer service skills.
We are an equal opportunities employer with a commitment to making reasonable adjustments for candidates who may require them.
PAY, BENEFITS AND DEVELOPMENT OPPORTUNITIES
We have 1 full time role and can offer the following:
If you are interested in this position, please forward a recent CV with covering letter/email detailing current salary details to firstname.lastname@example.org.
The first round of interviews will be held week commencing 26th March 2018 (or before if possible).
We are looking for 5 young people between the ages of 16-24 that live in Ayrshire to take part in this years Instructor & Volunteer Pathway. This Pathway offers participants a fun environment with the opportunity to increase confidence, meet new people, gain qualifications, a reference, gain valuable work experience and get some exercise at the same time.
NSASC is committed to equal opportunities and welcomes applications from all sections of the community. No formal qualifications are required for this post however, we ask that you are comfortable with communicating face to face or on the phone with a wide range of people. Ideally you should also demonstrate:
You should have an interest in sport, a commitment to equality and share the NSASC vision and mission. We are an equal opportunities employer with a commitment to making reasonable adjustments for candidates who may require them.
You will receive training in:
If you are interested in applying for this years Instructor & Volunteer Pathway, please request and complete the questionnaire and email it to email@example.com. Candidates that make it through to the next round will be contacted and asked to attend a short interview.