Thank you for your patience. Your credit is valid for a whole year from the date that we reopen. You will also have access to priority booking from the 12th of April, just email, Facebook message us or call and leave a message with your details and we will get back to you as soon as we can
Don't worry, you will have 6 months from the date we reopen to use them
We plan to open on Saturdays and Sundays between 10.00 and 4.00 and whatever the demand dictates from then onwards.
Unfortunately we're not able to offer open sessions at the moment, all sessions MUST be booked in advance.
The phone lines will be open from the 12th of April between 10am and 12pm. Customers with credit can call or message us from the week commencing the 24th of August and will be given priority booking.
Call us on 01560 322 320 between 10am and 12pm Monday to Friday or leave us a message with your details and we will call you.
You will be asked to make payment at the time of booking to secure your slot. Refunds will be available up until 24 hours before your booking.
You can leave a message with your telephone number detailing when you are available and we'll do our best to get back to you during that time.
We actively encourage you to bring your own kit. Helmets don’t need to be snow sports specific but must be flat at the front, without a peak and will be inspected by one of the team for suitability upon arrival. Please bring ski equipment ready for use, no adjustments can be made indoors at the moment.
We would love to welcome everyone to the slope but, for now we ask that only non-participating parents/guardians of children stay on site.
Our currently refund policy states that refunds can be issued up to 48 hours before the booking, however, we have changed this for the time being to 24 hours.
We won't be able to run regular sessions like Saturday Club, Tiny Tot Private Lessons/Group Sessions or Club Sessions for a couple of months.
Our Tubing and skiing sessions will be limited to 10 people.
We can offer tubing parties within the government guidelines, please call us for up to date information. For now, all parties are limited to 10 and charged at the normal £8/head rate. Fewer people means more slope time.
We will be offering tuck shop items as well as self-serve instant coffee and tea. Hand sanitiser and wipes will be made readily available.
All payments for sessions will be taken over the phone when you book. If you would like to buy tuck shop items or re-book when you're on site you can pay with cash but card payments would be preferable.
Get in touch with your club; we will be in touch with them directly to organise the best time to return.
We have reduced our session numbers to 10 for all activities.
We will be offering tubing and recreational slots that you can book exclusively for your friends and family. If you would be interested in this, please call us on 01560 322 320 for more information.
Yes, however they are small so only one person is permitted to use them at any one time.
We will take the details of the person making the booking and will keep this, in line with government advice.