By making a booking with Newmilns Snow and Sports Complex you are deemed to have read and accepted these terms & conditions. We reserve the right for employees to ask you to leave the slope if you do not abide by the details below. In such cases no refund will be given.
Spectators & Photographers
Spectators are not permitted to go on the ski surface. We advise all customers to spectate from the hut or the seated area at the bottom of the main slope.Newmilns Snow and Sports Complex accepts no responsibility for spectators going onto the slope and reserves the right to ask any spectators to leave. Spectators are not permitted to use the area around the party hut unless they have paid for a party.
Photography within the Newmilns Snow and Sports Complex compound is only permitted with prior consent – please ask a member of staff for details. Please be advised we have CCTV throughout the complex for the purposes of crime prevention which complies with the Data Protection Act 1998. In addition, we may record your images for advertising and / or marketing purposes. It is sometimes the case that third parties including the press record images of events at Newmilns Snow and Sports Complex. In such circumstances notices will be displayed to advise customers of any filming / photography to be carried out where your image may appear.
Slope Code of Conduct
Your safety and enjoyment is our prime concern. We want to ensure that you have as much fun as you can in a safe environment. You should read the following slope conduct carefully as it is important for everyone on the slope.
All technical equipment is provided free of charge as part of your recreational session. For safety and comfort, helmets, gloves, full length trousers and long sleeve tops must be worn at all times on the slope. We advise that you dress appropriately for the weather and bring a spare change of clothes if taking part in a lesson. Head protection (PPE UIAA Standard) is available from the Rental Desk and is required for all slope users. Helmets are compulsory for all users. All customers on any activity, all freestyle users, and anyone involved in any type of racing or race training must wear a ski/snowboard approved helmet. This must fit correctly and must be fastened at all times. All instructed lessons include complimentary use of technical equipment required for your activity. This includes skis and poles, snowboards, ski/board boots, sledges, tubes and helmets; all subject to availability. You are welcome to bring your own ski/snowboard equipment but there will be no discount on stated prices if you choose to do so. For health and safety reasons, only Newmilns Snow and Sports Complex sledges may be used. It should be noted that failure to return your equipment or hired clothing (skis and poles, snowboards, ski/board boots and helmet) we will charge the full amount to your payment card. Please ensure that you hand your equipment to a member of staff when you are finished with them. Please note: ski/board boots are not complimentary for sledging sessions.
Newmilns Snow and Sports Complex reserves the right to change prices and services at any time and without notification.
To ensure the safety of all slope users, only our fully qualified Newmilns Snow and Sports Complex instructors are permitted to teach or provide coaching on the slope or lifts at any time.
Unfortunately, we do not have anywhere secure to store personal items at the Complex. Newmilns Snow and Sports Complex nor its employees are responsible for any loss, theft or damage to valuables or personal property that belongs to any visitor whilst on the premises.
If you have extenuating circumstances which prevent you from using your vouchers during the validity period, please call us on 01560 322 320 before your vouchers expire.
Prior to participating in any activity, you will be required to fill out a disclaimer form. You can do this online before you arrive.